Shipping & Returns
Do you ship Worldwide?
We currently only provide postage in Australia. We are working on adding more countries to this list. We want to share DeskFit with the world, so if your country is not on this list – please send us an email at firstname.lastname@example.org and we will try to prioritise adding your country to our ever growing list!
How long does postage take?
All our items are sent from Melbourne, Australia within 48-72 hours of payment being received if the items are in stock.
Delivered within 3-5 business days (Metro Areas)
Delivered within 5-7 business days (Rest of Australia)
Peak periods may delay delivery time.
Regular post international orders may take up to 20 business days for delivery.
To discuss express international shipping, please contact us.
For custom orders, it can take up to 7 weeks for delivery once the order has been processed.
RETURNS & REFUNDS
We hope you love your DeskFit order – we will happily exchange any item that is faulty or broken free of charge – please send us an email with images of the faulty/broken item to email@example.com with your order number as well as best address to send the replacement item to.
If for any reason you want to return your item for a refund, please email us detailing the reason for the refund. Items must be unused and in the original condition. Refunds will only be accepted within 14 days of your item being delivered. For health & safety reasons we cannot refund any items that have been opened/used.
We cannot refund individual items as part of the DeskFit kit or items that were purchased on sale.
For items and kits purchased by a corporation, we will need proof of sale before exchanging or refunds can be applied.
Return postage is up to the customer, we always recommend using a trackable service so you can monitor it’s delivery.
Thanks for shopping with DeskFit.
If you have a specific return enquiry, please contact us at firstname.lastname@example.org